Refund Policy
Effective Date: 11.12.2023
At CrochetPDFs, we strive to ensure customer satisfaction with our crochet pattern PDFs, bundles, ebooks, and other digital products. Due to the nature of digital goods, our refund policy is outlined below.
1. No Refunds for Digital Products
All sales of digital products, including crochet patterns, bundles, and ebooks, are final. Once the purchase is completed and the digital files have been delivered, they are non-refundable and non-returnable. This is due to the immediate and irrevocable nature of digital downloads.
2. Exceptions
Refunds may be issued under the following exceptional circumstances:
- Defective or Corrupted Files: If the digital product you received is defective or corrupted, please contact us within 7 days of purchase with details of the issue, and we will provide a replacement or refund after verification.
- Wrong Product Delivered: If you received an incorrect product, please notify us within 7 days of purchase. We will either provide the correct product or issue a refund after verification.
3. Requesting a Refund
If you believe you qualify for a refund under the exceptions outlined above, please contact our support team at [email protected] with the following information:
- Your order number
- A detailed description of the issue
- Any relevant screenshots or files showing the defect
Our team will review your request and respond within 5 business days.
4. Non-Refundable Scenarios
Refunds will not be issued in the following cases:
- Change of mind after purchase
- Failure to download or access the files after the purchase has been confirmed (unless the issue is related to a defect in the product)
- Issues related to user error, such as downloading the wrong file or inability to use the files on your devices
5. Contact Information
For any refund-related inquiries, please reach out to our customer support:
Address:
50 Seymour Street, London, W1H 7JG
Email: [email protected]
Phone: +447380625887
Business Hours: Monday to Friday, 9:30 AM – 6:30 PM